Shipping policy

Thank you for shopping at Pawelio!

We're committed to getting your pet supplies to you as quickly as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays.

Shipping Time

We currently ship to addresses within the United States. Estimated delivery times vary depending on the product, shipping method, supplier, and destination. Most orders are delivered within 7–20 business days after processing. Delivery times may be longer in some cases due to carrier delays, weather, customs clearance, or other circumstances beyond our control.

Shipping Costs

We offer free standard shipping on eligible orders. If a shipping charge applies, it will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to monitor your order through the carrier's tracking system.

Lost or Delayed Packages

If your package has not arrived within 20 business days after the estimated delivery date, please contact us at pawelioofficial@gmail.com. We will investigate the shipment with the carrier and work with you toward an appropriate resolution.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or video. We will review the issue and, where appropriate, provide a replacement or refund in accordance with our Return & Refund Policy.

Contact Us
For any shipping-related questions, please contact us at pawelioofficial@gmail.com.